Terms & Conditions

Thank you for visiting the ISSET web site www.isset.org. You should understand that by placing an order with us you agree to be bound by these terms and conditions unless we have expressly agreed otherwise with you.

About Us

www.isset.org is a site operated by ISSET (Training) Ltd, a company limited by Guarantee. This means that the company has no share holders and is a not for profit organisation (company number: 4281165 and VAT number GB 791360912) whose registered office (and trading address) is at 5 Herbert Terrace, Penarth, CF64 3AH.


For the purpose of these terms and conditions the following definitions have the following meanings:

3. Contract Formation

3.1 Your Order is an offer to us to supply services to you subject to these terms and conditions and is subject to acceptance by us. Your Order is only accepted by us and a contract formed between you and us when we issue an Order Acknowledgement and specific terms and conditions.

4. Cancellation and Returns policy

4.1 If you choose to cancel an Order after receiving an Order Acknowledgement we reserve the right to charge you up to 50% of the fees (excluding VAT and delivery charges) at our discretion, unless otherwise stated in the specific terms and conditions.

5. Fees and Payment

5.1 The fees payable for the supply of services are as set out on our website at the time that you place an Order. The fees are quoted in £ (pounds sterling) and are shown exclusive of VAT and delivery charges which will be charged at the rates applicable at the date you place your Order [insert link to delivery charges]. The fees are payable in pounds sterling (GBP) unless agreed otherwise with you.

5.2 The fees together with the applicable delivery charges will be payable by you within 30 days of the date of our invoice at the latest, although you can choose to pay immediately on-line in the alternative. VAT will be charged to all customers within the European Union unless such customer provides a valid VAT registration number in which case VAT will not be charged.

5.3 Payment can be made by sending a cheque to the above address or on-line via the “Paypal” system.

6. Booking Amendment Fees

6.1 Amendments to your booking could be subject to a fixed admin fee of £25 per alteration/additional request.

7. Security and Privacy

7.1 Neither we nor Paypal will retain your credit card details after your order has been processed. However, if you would like us to retain your e-mail and postal details so that we can keep you informed of news and offers, then you can opt in at the time of your Order. We will not pass your personal details on to any third party.

8. Limitation of Liability

8.1 As far as permitted by law, we do not provide any warranties express or implied in respect the quality or fitness for purpose of the services.

8.2 We shall not be liable to you for:

(a) any statement made (unless fraudulent); or

(b) any indirect, special or consequential loss, costs or expense arising out of or in connection with the supply of the goods.

8.3 Save in respect of death or personal injury caused by our negligence, our entire liability under or in connection with the Contract shall not in any event exceed the Fees.

9. Events outside our Control

9.1If we are unable to perform any of our obligations under the Contract by reason of any event or circumstances beyond our control such failure shall not be regarded as a breach of our obligations and/or the Contract until such time (if any) as we are able to perform such obligations.

10. Termination

10.1Without prejudice to any other rights which may be available to you whether under these conditions or at law, if you:

(a) breach any of the provisions of the Contract; or

(b) become insolvent

we shall have the right to terminate the Contract forthwith on giving you written notice.

11. Entire Agreement

11.1 We and you each acknowledge that, in entering into a Contract, neither of us nor you has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us and you prior to such Contract except as expressly stated in these terms and conditions.

12. Right to Vary these Terms and Conditions

12.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

12.2 You will be subject to the terms and conditions in force at the time that you order Images from us, unless any change to these terms and conditions is required to be made by law or governmental authority (in which case it will apply to Orders previously placed by you), or if we notify you of the change to these terms and conditions before we send you the Order Acknowledgement (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within two (2) Working Days of receipt of the Order Acknowledgement).

13. Rights of Third Parties

13.1 Neither we nor you intend that any of these conditions should be enforceable, by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise, by any person who is not a party to the Contract.

14. Governing Law and Jurisdiction

14.1 These conditions and the Contract shall be governed by and construed in accordance with the laws of England and Wales.

14.2 If any of these conditions (or part thereof) is held by any court or other competent authority to be invalid, void or unenforceable it shall be deleted and the remaining conditions shall continue in full force and effect and if necessary be amended so far as may be required to give effect to these conditions.

15. Comments or Complaints

15.1 If you have any questions, comments or complaints please contact (029) 2071 0295.